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Telesales Order Management
Telesales Order Management - Linked to Delivery Schedules
Our systems provide full support for both outgoing and incoming telesales operations. You may choose to schedule calls by route, customer, or call date. Add value to each sale by reviewing the customer's buying history, applying template or standing orders, generating quotes for conversion to orders, viewing available stock and any customer specific messages. All whilst processing the customer's order quickly and effectively!
Routes servicing the customer and when
Prompt to advise the telesales operator what routes service the customer and on which days.
Sales order templates
Create customer specific or generic order templates to use to up-sell during telesales calls.
'Available to sell' item quantities
Up to date stock - available to sell - data on screen at all times.
Previous order history
Review previous orders and order history at any time, copy previous order, amend and convert to today's order.
Customer pricing
All pricing details based on customer's prices, including special offers, buy/gets, quantity break prices, etc.
Credit control
Credit control detail is available during all calls, including current balance, outstanding amount etc. This information is also sent to the handhelds so payment can be collected by sales people and allocated to customer account.