You are here: Home > Solutions > System Applications > Telesales Order Management >
Telesales Order Management
Telesales Order Management - Linked to Delivery Schedules
Our systems provide full support for both outgoing and incoming telesales operations and managemebnt. You may choose to schedule calls by route, customer, or call date. Add value to each sale by reviewing the customer's buying history, applying template or standing orders, generating quotes for conversion to orders, viewing available stock and any customer specific messages. All whilst processing the customer's order quickly and effectively!
Routes Servicing the Customer and When
Prompt to advise the telesales operator what routes service the customer and on which days.
Sales Order Templates
Create customer specific or generic order templates to use to up-sell during telesales calls.
'Available to sell' Item Quantities
Up to date stock - available to sell - data on screen at all times.
Previous Order History
Review previous orders and order history at any time, copy previous order, amend and convert to today's order.
Customer Pricing
All pricing details based on customer's prices, including special offers, buy/gets, quantity break prices, etc.
Integrated Wave Picking
Our Suggested Load module, combined with our wave picking functionality, will ensure that warehouse resources are optimised by building loads incrementally rather than when all vehicles are waiting to be loaded! Equally, it will allow you to generate competitive edge by accepting customer orders for next day delivery up to the moment of loading without having to worry about swamping the warehouse.
Credit Control
Credit control detail is available during all calls, including current balance, outstanding amount etc. This information is also sent to the handhelds so payment can be collected by sales people and allocated to customer account.
