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Scanomat Ireland Field Service System

Scanomat Ireland celebrates 20th year with installation of revolutionary service and delivery management system

Ireland’s most innovative out-of-home coffee machine retailer and service company has selected distribution software specialists, Mobile Enterprise Systems Ltd, to implement the revolutionary M-POS system providing an automated service and delivery management solution incorporating handheld computers for the company’s mobile workers. The new system provides the successful coffee retail and service business with a seamless warehouse picking, sales/ordering, distribution, in-field servicing and accounting system to substantially reduce administration and significantly increase levels of efficiency.

Celebrating its 20th year, Scanomat Ireland is a family-run business with an extensive customer base spanning the 32 counties of Ireland, including symbol groups, multiples, hospitals, cafes, restaurants and ferries. Scanomat Ireland prides itself on the exceptional level of service it provides its customers and for this reason, the delivery and service of coffee machinery and the exclusive Scanomat coffee product range has been kept in-house.

Jack Sane, Director of Mobile Enterprise Systems Ltd comments; “Scanomat is an internationally renowned company with ambitious expansion plans, particularly in Ireland. The decision to implement the M-POS system reflects their commitment to modern systems and business practices that reduce costs whilst providing the platform to provide excellent customer service”.

With Scanomat’s paper-based system, it took a number of days for the drivers to return the delivery and service dockets to the office team and occasionally, these dockets could go missing. With the new M-POS system, as soon as a delivery or service has taken place, the information is sent straight from the driver’s handheld computer back to the office in real-time via 3G/GPRS and the invoice is produced immediately and emailed to the customer for payment.

As well as instant and indisputable customer invoicing, the new system will streamline and reduce administration, further improve service levels and provide intelligent asset tracking. Scanomat Ireland Managing Director, Corrado Morelli Carroll explains his decision to implement a new automated system; “We’ve been in the business for 20 years now and have made the decision to update our current systems, laying new foundations to allow us to build and continue to grow our business over the next 20 years. With the new M-POS system, our administration process will work much more efficiently saving us a great deal of time, allowing our office personnel to be redeployed to focus on different areas of the business. In brief, we will increase business without increasing our overheads and costs”.

The new automated system will receive and process incoming sales orders from the sales reps out in the field or direct from the customer and allocate the orders to engineers and/or drivers by sending them instantly to the drivers’ handheld computers or by assigning them to a future route. Once a delivery or service is complete, the customer invoice, service or delivery note will be printed using a handheld printer with the customer’s signature recorded directly on the handheld computer. The completed order and/or service data and proof of delivery is then sent back to the office in real-time, providing the management team with an immediate report of completed orders and services by driver and engineer. If the service cannot be completed, the engineer will have the ability to record reasons for this and take photographic evidence on the handheld computer and again, send this information back to the office in real-time.

The asset tracking module will allow the management team and engineers to have a full service history of each piece of equipment and will instantly provide a detailed location of the coffee machinery, whether it’s on a customer’s site, in the warehouse awaiting dispatch or in for repair. This will eliminate wasted time spent searching for the location of a piece of machinery and will assist the engineers as they will always know the model of machinery on-site before they visit the customer.

Corrado comments on the reasons for selecting Mobile Enterprise Systems Ltd; “The M-POS software was the most robust system that we evaluated with functionality that goes above and beyond our requirements whilst the asset tracking element suits our requirements precisely. Other suppliers we spoke to could not offer such a comprehensive and intelligent solution that can manage all areas of our business. What’s more, Mobile Enterprise Systems Ltd have worked with numerous companies across Northern and Southern Ireland and the team have provided us with a first-class service, listening to all requirements and ensuring that they fully understand our business”.

Mobile Enterprise Systems Ltd provides delivery management solutions to some of the best-known mobile sales and service companies in the world. The system is currently being used in more than 17 countries by thousands of mobile workers every day, providing significant administrative savings, increasing mobile worker efficiency and improving customer service while providing the highest quality management information.

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Mobile Enterprise Systems Ltd, Enterprise House, Westway Business Centre, Marksbury, Bath BA2 9HN.
+44 (0) 117 325 0505 /

Scanomat Ireland Ltd, Maple House, Rosemount Business Park, Ballycoolin Road, Dublin 11.
+353 (0) 18829884 / /

For more information:
Lucy Colbourne, Marketing Manager - Mobile Enterprise Systems Ltd.


Get in touch to find out more or call us on +44 (0) 117 325 0505